Welcome!

Returns and FAQs

Payments

We accept payment via credit card. Our secured socket layer (SSL) uses the latest, industry-standard encryption technology to help protect your personal information. For more details about our security features and policy, please see our Terms and Conditions page

Shipping

Processing/production time

All items are printed to order and typically ship within 1-2 business days. Personalized items are shipped within 3-5 business days.

US Shipping Time

Order ship via USPS, which typically takes 5-7 business days within the continental United States. Please allow extra time for remote or rural areas.

Expedited shipping times are displayed at checkout, typically 2-4 business days.

US Shipping Fees

We offer free shipping within the United States.

Expedited shipping costs are calculated at checkout.

Worldwide shipping

Please allow between 1-3 weeks for delivery.

International shipping costs are calculated at checkout. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns

We want you to be totally happy with your purchase. If for any reason you are dissatisfied, please contact us immediately and we’ll make it right.

How to return:
To start the return process, contact us within 10 days of delivery of your order. We’ll provide you with instructions to ship your item back to us. Returned items must be received within 30 days, unused and in the original packaging.
 
A few items can’t be returned unless damaged: 
  • Personalized items
  • Digital downloads
  • Clearance items
  • Gift cards
  • Items marked “Final Sale” or “Non Returnable”

Refunds: Once we receive your return, your order will be checked in and if approved a refund will be processed to your original method of payment.

Replacements: We can also replace items if they are defective or damaged. To request a replacement, please contact us.

Gift Orders

Enter your gift recipient’s name and address in the Shipping Address section and put your name and address in the Billing section. Your gift will be shipped directly to your gift recipient with no pricing information in the package.

A Note About Colors

We always display our items in the exact colors we use for printing. Keep in mind the color you see on your screen may look slightly different on the printed page. Colors vary from monitor-to-monitor. iPhones, tablets, Android, PC, Mac all show colors differently. Room lighting affects color too. Having said all that, we think you’ll find our inks and papers work in coordination together to show off the colors of our artwork at their very best. 

Business Hours

Business days are Monday through Friday. We respond to messages within 24 hrs, but please allow a little extra time on weekends.

Copyright

All designs and documents are our exclusive property and copyrighted and may not be distributed or resold for any reason.

Please do not hesitate to contact us if you have any questions regarding our policies.